Infrastructure Platforms SaaS Health Review

SaaS Health Review

(Updated format from the SaaS Availability Weekly Call)

The SaaS Health Review is a set of regular meetings where the teams responsible for running GitLab.com and GitLab Dedicated share health information with the rest of the Engineering Department.

Weekly Review

• Meeting Owner: Engineering Manager in Production Engineering or Dedicated
• Audience: Development Teams
• Dashboard: SaaS Health Dashboard

The purpose of the meeting is to review incidents from that week and discuss critical time-bound problems.

The call will highlight the volume of preventative actions that are yet to be completed, but there is no discussion on specific items from the backlog.

Monthly Review

• Meeting Owner: Senior EM or Director from Production Engineering or Dedicated
• Audience: Engineering Leadership Directs

The purpose of the meeting is to show incident trends for each group and to show trends in addressing the preventative actions.

Quarterly Review

• Meeting Owner: Senior EM or Director from Production Engineering or Dedicated
• Audience: Engineering Leadership Team (ELT)

The purpose of the meeting is to show quarterly trends in incidents and quarterly trends in how preventative actions are addressed by department.