Information for Customers

General FAQ

I can’t log into my account and am unable to reset my password.

If you previously made a purchase on www.dukeupress.edu site, you likely already have an account in our system:

• Username: Your username is your email address.
• Password: We updated our e-commerce site in August 2024, and were unable to carry over password data. If you have not logged in recently, you will need to reset your password. 

Note: We recommend that you continue to use your existing account rather than creating a new one so that you will maintain access to your account details, purchase history, and access to any digital content you purchased on read.dukeupress.edu.

If you try to reset your password and do not receive an email to complete the reset process, you may need to create a new account. If you need assistance with your account, please contact orders@dukeupress.edu.

What do I do if I never received an account confirmation or password reset email?

When you create a new account or reset your password, you will get an email to confirm. The email will come from no-reply@dukeupress.edu. If you don’t receive the email, double check your junk or spam folder. If you don’t find it, contact orders@dukeupress.edu for assistance.

How can I purchase a Duke University Press book?

To shop the Duke University Press website, choose a browsing path (by subject, title, author, or series) to find the book you want. Add the book to your shopping bag for online checkout. Duke University Press books are also available from your local bookseller.

How can I purchase a Duke University Press book that's not yet published?

Books available for pre-order will display a "Pre-Order Now" buy button. You may add the book to your shopping bag for online checkout.

Not yet published books will be shipped as soon as they become available. We will send a confirmation email when the title(s) ship. Your credit card will be charged the full amount of your order at the time of purchase, including for any not yet published books in your cart.

How can I subscribe to a Duke University Press journal?

To order your subscription through the Duke University Press Web site, select the journal you want from our journal list. Add the journal to your shopping cart for online checkout.

When I added a subscription to my cart, why does it show multiple items at checkout?

If you select a product that includes multiple items, such as a print and electronic journal subscription sold together as a package (example: Individual Subscription (print + electronic), when you review your order these will display as separate items. This does not change the item(s) that you purchased or the price.

How can I check the status of my order or subscription?

Please contact our Customer Relations department at subscriptions@dukeupress.edu for the status of your order or subscription.

Why can’t I see the order I just completed in my order history?

Although we immediately receive your order and you should receive an email confirmation within a few minutes, our system may take a couple of hours to process the order at which time it will appear on your order history page.

How can I access the online edition of a journal?

Once your order is placed at www.dukeupress.edu, please visit the read.dukeupress.edu site and register for an online account with your Duke University Press customer number.

I am a bookseller. How can I order Duke University Press titles?

Please contact our Customer Relations department at orders@dukeupress.edu to place bookstore or institutional orders. 

How can I get a Duke University Press and books and journals catalog?

You can download a PDF of the latest Duke University Press books and journals catalog. If you would like a print copy of the catalog, please contact Customer Relations by email or by phone (listed below).

I am a member of the media or a journal editor and would like to request a review copy of a Duke University Press book.

Please complete our form to request a review copy. For all other publicity requests (cover images, author contact information, press releases, etc.) please email the publicity staff at bpublicity@dukeupress.edu.

I am a college professor. How can I request a desk or exam copy of a Duke University Press book?

Please complete the online request for exam or desk copies.

How do I submit a manuscript or journal article for consideration?

Prospective book authors can view guidelines in our For Authors section. Prospective journal contributors can view guidelines in our Editors/Contributors section.

Where can I find information on photocopying or reprinting material from a Duke University Press book or journal?

Click the Rights tab on the item detail page of the particular book or journal you are interested in.

Are there current job openings at the Press?

Please visit the Job Opportunities page to learn about open positions, how to apply online, and our employment policies.

Shipping FAQS

When will my order be shipped/How long will it take for my item to arrive?

The United States Postal Service (USPS) has suspended international mail acceptance for certain destinations. At the moment, we are unable to ship orders to these countries. For more information and to view a full list of impacted areas, please visit this website. If you are ordering from an area currently experiencing suspended service and wish to discuss your order, please contact our Customer Service team at (888) 651-0122. As an alternative, you may be able to place your order with Mare Nostrum Group (MNG) as their shipping is not affected by the USPS service suspension.

Domestic orders for in-stock titles normally ship within a few days via USPS media mail. Shipping generally takes ten to twelve days within the contiguous United States, depending on your distance from our warehouse in Durham, North Carolina; orders bound for Hawaii, Alaska, or any US territories will require additional transit time.
 
Orders to be shipped internationally are also normally shipped within a few days via standard international surface mail. Transit time is typically 4-6 weeks and tracking information is not available. Please note that the recipient is responsible for payment of all duties and customs fees associated with international orders.
 
If your domestic shipment has not arrived within 60 days, we will provide you with a refund. If your international shipment has not arrived within 120 days, we will provide you with a refund.

How do I request expedited or a different shipping method?

To request expedited shipping, or a different shipping method (which may carry additional costs), please place your order with Customer Relations by telephone at (888) 651-0122.

What is the maximum number of units that I can order online?

For orders of 10 or more units, please call Customer Relations at (888) 651-0122.

Refund Policy

Refunds for books purchased through www.dukeupress.edu or directly from Duke University Press

We issue refunds for damaged, defective, or orders shipped based on Duke University Press error. Claims for returns are only accepted on print titles within 30 days of the delivery date of your purchase. All print titles must be returned in its original condition; shrink-wrapped or sealed print titles must be unopened. Shipping fees will not be refunded. Customers will be required to arrange for and cover the costs of shipping such returned print titles. To be eligible for a requested refund, customers are obligated to cooperate with our requests for information to support your claims of damaged or defective products or packaging.

You are eligible to receive a refund when:

• Your order or a book in your order is not delivered
• You have received an incorrect item
• Your order or item is damaged

For inquiries on returns for other reasons, please contact Customer Relations at orders@dukeupress.edu

Individual customers must include a copy of the original invoice and returns should be sent to:

Duke University Press
Attn: Returns
905 W. Main Street, Ste. 18-B
Durham, NC 27701

Booksellers

Booksellers and wholesalers who purchase DUP books through iPage or sales reps, should request and process their returns with Ingram Publisher Services as usual.

Journal subscriptions (individuals)

For print subscriptions, we do not offer a refund if any issue has been shipped. For electronic-only subscriptions, we do not offer a refund if the customer has registered their account and gained online access to content. This policy applies to one-time purchases as well as to auto-renewals.

If you do not receive a print issue, we will provide a replacement issue up to one year from the issue mail date. 

Society memberships

For society memberships that include a print subscription, we do not offer a refund if any issue has been shipped. For memberships that include an electronic-only subscription, we do not offer a refund if the customer has registered their account and gained online access to content. This policy applies to one-time purchases as well as to auto-renewals.

If you do not receive a print issue, we will provide a replacement issue up to one year from the issue mail date. 

Journal subscriptions (institutions)

For print subscriptions, we do not offer a refund if any issue has been shipped. For electronic subscriptions and print-plus-electronic subscriptions, we do not offer a refund if there is either 1) usage on the account gained through the paid subscription or 2) if the access has been available for over three months. 

If you do not receive a print issue, we will provide a replacement issue up to one year from the issue mail date. 

e-books and electronic collections (institutions)

For e-books and electronic collections purchased directly from us, please contact Customer Relations.

Disability Requests

You can request an electronic text on behalf of a student with disabilities using our Student with Disability Form.

Other Questions

If you do not see your question here, please use the form below to send Customer Relations an email inquiry.