Upsun (formerly Platform.sh)

All Systems Operational

About This Site

Welcome to the Upsun (formerly Platform.sh) status page. You can visit this page whenever you have a question about the service status of our regions and systems.

You can also click on the “Subscribe to updates” button above to receive instant notifications on changes in our service status.

As always, if you experience any issues with Upsun, please join us on https://chat.platform.sh or open a ticket through https://support.platform.sh

Australia (au.platform.sh) ? Operational
Australia East (au-2.platform.sh) ? Operational
Canada (ca-1.platform.sh) ? Operational
Europe (France 3) (fr-3.platform.sh) ? Operational
Europe (France 4) (fr-4.platform.sh) ? Operational
Europe (Germany) (de-2.platform.sh) ? Operational
Europe (Switzerland) (ch-1.platform.sh) ? Operational
Europe (West) (eu.platform.sh) ? Operational
Europe (West 2) (eu-2.platform.sh) ? Operational
Europe (West 4) (eu-4.platform.sh) ? Operational
Europe (North 1) (eu-5.platform.sh) ? Operational
United Kingdom (uk-1.platform.sh) ? Operational
USA (East) (us.platform.sh) ? Operational
USA-2 (East 2) (us-2.platform.sh) ? Operational
USA-3 (West 2) (us-3.platform.sh) ? Operational
USA-4 (East 1) (us-4.platform.sh) ? Operational
Dedicated Enterprise ? Operational
Accounts ? Operational
Console ? Operational
User accounting Operational
Provisioning Operational
Billing Operational
Blackfire ? Operational
Europe (West 3) (eu-3.platform.sh) ? Operational
Canada (ca-2.platform.sh) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Routine Maintenance in us-4.platform.sh Nov 10, 2025 04:00-05:00 UTC

We will be performing maintenance in the us-4.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 07, 2025 - 10:25 UTC

Routine Maintenance in us-3.platform.sh Nov 10, 2025 04:00-05:00 UTC

We will be performing maintenance in the us-3.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 07, 2025 - 10:25 UTC

Routine Maintenance in us-2.platform.sh Nov 10, 2025 04:00-05:00 UTC

We will be performing maintenance in the us-2.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 07, 2025 - 10:25 UTC

Routine Maintenance in us.platform.sh Nov 10, 2025 04:00-05:00 UTC

We will be performing maintenance in the us.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Nov 07, 2025 - 10:23 UTC

Routine Maintenance in us-4.platform.sh Nov 10, 2025 05:00-06:00 UTC

We will be performing scheduled maintenance in the us-4.platform.sh region to reallocate capacity across our infrastructure. This update may involve provisioning additional resources and/or decommissioning select hosts as part of our ongoing efforts to optimize resource utilization in the region.

During the maintenance window, all projects and environments will remain operational. However, as we adjust our infrastructure, you may experience brief service interruptions. Additionally, integrations and webhooks might encounter temporary disruptions, and deployment times could be slightly longer.

If you have any questions or concerns about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also reach out to us via our public chat channel at https://chat.platform.sh.

Thank you for your understanding as we work to improve our systems.

Sincerely,
Platform.sh Support Team
Posted on Nov 05, 2025 - 05:20 UTC

Routine Maintenance in eu-3.platform.sh Nov 10, 2025 20:00-21:00 UTC

We will be performing scheduled maintenance in the eu-3.platform.sh region to reallocate capacity across our infrastructure. This update may involve provisioning additional resources and/or decommissioning select hosts as part of our ongoing efforts to optimize resource utilization in the region.

During the maintenance window, all projects and environments will remain operational. However, as we adjust our infrastructure, you may experience brief service interruptions. Additionally, integrations and webhooks might encounter temporary disruptions, and deployment times could be slightly longer.

If you have any questions or concerns about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also reach out to us via our public chat channel at https://chat.platform.sh.

Thank you for your understanding as we work to improve our systems.

Sincerely,
Platform.sh Support Team
Posted on Nov 05, 2025 - 05:13 UTC

Routine Maintenance in eu-4.platform.sh Nov 10, 2025 21:00-22:00 UTC

We will be performing scheduled maintenance in the eu-4.platform.sh region to reallocate capacity across our infrastructure. This update may involve provisioning additional resources and/or decommissioning select hosts as part of our ongoing efforts to optimize resource utilization in the region.

During the maintenance window, all projects and environments will remain operational. However, as we adjust our infrastructure, you may experience brief service interruptions. Additionally, integrations and webhooks might encounter temporary disruptions, and deployment times could be slightly longer.

If you have any questions or concerns about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also reach out to us via our public chat channel at https://chat.platform.sh.

Thank you for your understanding as we work to improve our systems.

Sincerely,
Platform.sh Support Team
Posted on Nov 05, 2025 - 05:14 UTC

Routine Maintenance in eu.platform.sh Nov 11, 2025 20:00-21:00 UTC

We will be performing scheduled maintenance in the eu.platform.sh region to reallocate capacity across our infrastructure. This update may involve provisioning additional resources and/or decommissioning select hosts as part of our ongoing efforts to optimize resource utilization in the region.

During the maintenance window, all projects and environments will remain operational. However, as we adjust our infrastructure, you may experience brief service interruptions. Additionally, integrations and webhooks might encounter temporary disruptions, and deployment times could be slightly longer.

If you have any questions or concerns about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also reach out to us via our public chat channel at https://chat.platform.sh.

Thank you for your understanding as we work to improve our systems.

Sincerely,
Platform.sh Support Team
Posted on Nov 05, 2025 - 05:15 UTC
Nov 8, 2025

No incidents reported today.

Nov 7, 2025
Routine Maintenance in eu-2.platform.sh
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 UTC
Scheduled - We will be performing scheduled maintenance in the eu-2.platform.sh region to reallocate capacity across our infrastructure. This update may involve provisioning additional resources and/or decommissioning select hosts as part of our ongoing efforts to optimize resource utilization in the region.

During the maintenance window, all projects and environments will remain operational. However, as we adjust our infrastructure, you may experience brief service interruptions. Additionally, integrations and webhooks might encounter temporary disruptions, and deployment times could be slightly longer.

If you have any questions or concerns about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also reach out to us via our public chat channel at https://chat.platform.sh.

Thank you for your understanding as we work to improve our systems.

Sincerely,
Platform.sh Support Team
Nov 5, 05:10 UTC
Routine Maintenance in au-2.platform.sh
Completed - The scheduled maintenance has been completed.
Nov 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 12:00 UTC
Scheduled - We will be performing maintenance in the au-2.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 5, 10:40 UTC
Routine Maintenance in au.platform.sh
Completed - The scheduled maintenance has been completed.
Nov 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 12:01 UTC
Scheduled - We will be performing maintenance in the au.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 5, 10:44 UTC
Routine Maintenance in ca-1.platform.sh
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:00 UTC
Scheduled - We will be performing maintenance in the ca-1.platform.sh region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center.
You can also access our public chat channel at https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 5, 10:43 UTC
Nov 6, 2025
Routine Maintenance in eu-5.platform.sh
Completed - The scheduled maintenance has been completed.
Nov 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in the eu-5.platform.sh region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 3, 17:16 UTC
Nov 5, 2025
Routine Maintenance in au.platform.sh
Completed - The scheduled maintenance has been completed.
Nov 5, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 12:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in the au.platform.sh region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Nov 3, 17:14 UTC
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Services outage on Dedicated Enterprise Clusters
Postmortem - Read details
Oct 31, 03:37 UTC
Resolved - This incident has been resolved.
Oct 31, 03:27 UTC
Update - We have fixed all the identified clusters affected by this issue, and we are continuing to monitor the status.
Oct 30, 14:22 UTC
Update - Fix has been rolled out to most of the clusters. Team is working through remaining clusters.
Oct 30, 06:07 UTC
Update - We are still deploying the fix across the remaining affected clusters. We are closely monitoring system performance to ensure full resolution and detect any residual issues.
Oct 30, 04:06 UTC
Update - The deployment of the fix is currently underway across the remaining affected clusters. We are closely monitoring system performance to ensure full resolution and detect any residual issues.
Oct 30, 01:38 UTC
Monitoring - A fix is being rolled out and we are monitoring the results
Oct 29, 23:34 UTC
Update - We are continuing to work on a fix for this issue.
Oct 29, 22:45 UTC
Identified - The issue has been identified, and a fix is being implemented.

Symptoms include unhealthy services on the cluster, which will often result in the application returning 500 errors.
Oct 29, 21:59 UTC
Investigating - We have detected an issue affecting orchestration services on dedicated enterprise clusters. Our Operations team has been notified and is currently working to restore service.

We will update you as soon as we have further information.
Oct 29, 21:50 UTC
Oct 30, 2025
Routine Maintenance in ca-1.platform.sh
Completed - The scheduled maintenance has been completed.
Oct 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 05:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in the ca-1.platform.sh region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 27, 05:15 UTC
Console/API Outage on AU-2
Postmortem - Read details
Oct 30, 04:36 UTC
Resolved - This incident has been resolved.
Oct 30, 02:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 01:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 30, 00:47 UTC
Investigating - We have detected an issue affecting service on the AU-2 region. Our Operations team has been notified and is currently working to restore service. Customers might face problems using features like submitting deployments, the web console UI, and project API functions.

This issue impacts console/project API functions only. Environments as well as live production sites are NOT affected.
We will update you as soon as we have further information.
Oct 30, 00:18 UTC
Oct 29, 2025
Routine Maintenance in au.platform.sh
Completed - The scheduled maintenance has been completed.
Oct 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in the au.platform.sh region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 27, 05:17 UTC
Routine Maintenance in us-2.platform.sh
Completed - The scheduled maintenance has been completed.
Oct 29, 07:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:00 UTC
Scheduled - Platform.sh has scheduled a maintenance window in the us-2.platform.sh region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 27, 05:14 UTC
Routine Maintenance in us-4.platform.sh
Completed - The scheduled maintenance has been completed.
Oct 29, 05:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 05:00 UTC
Scheduled - We will be performing maintenance in the us-4.platform.sh region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes maybe experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 24, 14:11 UTC
Oct 28, 2025
Routine Maintenance in au-2.platform.sh
Completed - The scheduled maintenance has been completed.
Oct 28, 12:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 12:00 UTC
Scheduled - We will be performing maintenance in the au-2.platform.sh region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes maybe experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 24, 14:07 UTC
Oct 27, 2025
Routine Maintenance in au.platform.sh
Completed - The scheduled maintenance has been completed.
Oct 27, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 12:00 UTC
Scheduled - We will be performing maintenance in the au.platform.sh region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes maybe experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://console.platform.sh/ and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Oct 24, 14:02 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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